Privacy Policy

Information we collect

We collect information you provide while browsing, creating an account, placing an order or contacting support. This may include your name, email, phone number, delivery and billing address, order details, personalisation instructions and messages. Our store may also receive device, browser, cookie and interaction information needed to operate securely.

How we use information

• Process payments, fulfil orders and provide delivery updates.
• Save your account, addresses, wishlist and order history where enabled.
• Respond to support requests, returns and delivery issues.
• Prevent fraud, protect the store and comply with legal obligations.
• Send offers only where you have subscribed or otherwise permitted them; you may unsubscribe at any time.

When information is shared

We share only what is reasonably required with service providers that help run your order, including Shopify, payment providers such as Razorpay, shipping and tracking partners such as Shiprocket and selected courier partners, communication providers and professional advisers. We do not sell your personal information.

Your choices and rights

You may ask us to access, correct or delete information we control, subject to identity verification and records we must retain for orders, tax, fraud prevention or legal compliance. You can manage marketing preferences using the unsubscribe option in our messages.

Security and retention

Payments are processed by authorised payment services; Luvlique does not store complete card or UPI credentials in the theme. We use reasonable organisational and technical safeguards and retain information only as long as required for the purposes above, dispute handling and applicable obligations.