Last updated: 19 October 2026

Every Luvlique box is checked before it leaves us. If something isn't right when it reaches you, we're here to make it right — this policy explains how.

When we accept a return or exchange

We accept a return or exchange only if:

• the product has a manufacturing defect, or
• you received a different product from the one you ordered.

We are unable to accept returns or exchanges for a change of mind or personal preference.

The unboxing video

To verify a request, we need a clear, continuous unboxing video that shows the sealed parcel being opened and the issue — without cuts or pauses. Requests without this video may not be accepted.

Condition of the item

• The item must be unused.
• It must come back with its original box, velvet organiser, tags and accessories.

Personalised and custom-selected boxes

Boxes with a name added, and boxes where you chose your own earrings, are made just for you. They are not eligible for a preference-based return or exchange. If such a box arrives defective or incorrect, the steps below still apply.

How to raise a request

1. Contact us within 48 hours of delivery.
2. Share your order number, a short description of the issue and the unboxing video.
3. We will review your request and reply with the next steps. Please do not send anything back until we confirm the process and the return address.

Refunds

Once the returned item reaches us and is checked, we will let you know whether your refund is approved. Approved refunds are made to your original payment method within 5–7 business days. For cash-on-delivery orders, we refund to your bank account or UPI ID.

Cancellations

You can ask us to cancel an order before it is dispatched by contacting us with your order number. Once an order has been handed to our courier partner, it can no longer be cancelled.

Contact us

Email support@luvlique.com, call +91 88104 36154 or message us on WhatsApp with your order number.